Guangzhou Binghong User Agreement
This User Registration Service Agreement (hereinafter referred to as the "Agreement") is an agreement between you (hereinafter referred to as the "User" or "You") and [Guangzhou Binghong Network Technology Co. (hereinafter referred to as "we") in relation to the products and services provided by us on its and/or its affiliates' web gaming platforms (including our website, as well as the gaming services and other network services that we are currently providing and may provide to users in the future, hereinafter collectively referred to as "products and services") in the city of Guangzhou, China. "The agreement entered into by the City of Guangzhou shall have the force of contract.
"User", "You" or "Player" is the person who uses the Game and/or the Services and who accepts these Terms and agrees to be bound by and comply with these Terms by:
(i) Install, copy or otherwise use the Game Software;
(ii) use the Game or use the Service;
In order to use the Game or the Services on a particular platform or device, you are also required to accept and abide by the rules of all external platforms or devices applicable to the particular Game, including, but not limited to, third-party platform terms of service and privacy policies.
If you agree to the terms and conditions set forth in this Agreement and our Privacy Policy, please indicate your acceptance and understanding of these terms and conditions by selecting "Agree" and installing the Game.
If you do not agree to the terms and conditions set forth in this Agreement, please select "DON'T AGREE" and the Company will not grant you a License (as defined below) to play the Game and you may not use the Game and the Service.
In order to better provide services to you, please read and fully understand this agreement before using the products or services. In particular, it involves the clauses on exclusion or limitation of liability, license of rights, and dispute resolution clauses. Among them, the exemption, limitation and dispute resolution and jurisdiction clauses may be bolded, color-coded or otherwise reasonably available, and you should focus on reading them.
Depending on your country of residence, if you are under 18 years of age and choose to use the Service, we may need to obtain the consent of your parent or legal guardian. You may use the Service only if you read and agree to this Agreement together under the supervision and guidance of your guardian and with the consent of your guardian. If you do not obtain the consent of the guardian, the guardian can contact customer service to deal with the relevant account, we have the right to limit the function and use of the relevant account, in addition, special tips for you and your guardian to carefully read the Agreement, Article [7] of the minors and their guardians special tips.
In addition, according to Article 16 of this Agreement, this Agreement may be changed legally and effectively based on regulatory policies and business strategies, and the provisions will replace the previous provisions as soon as they are published, and we will notify you through announcements, so please check them regularly. If you do not agree to the changed agreement, you should immediately stop using our products and services; if you continue to use them after the changes take effect, you are deemed to agree to the changed agreement.
catalogs
I. Services
II. Game account
III. Collection, disclosure, use and protection of information
IV. Basic rights of users
V. Code of conduct for users
VI. Game management
VII. Special tips for minors and their guardians
VIII. Funding policy
IX. Virtual goods
X. Changes in the manner and content of services and transfer of personal data
XI. Interruption or termination of services
xii. limited warranty and disclaimer
xiii. intellectual property and information ownership
XIV. Compensation for damages
XV. Termination of the Agreement
XVI. Right to amend and interpret
XVII. Advertising and external links
XVIII. Other engagements
I. Services
1. The specific contents of our products and services are provided by us according to the actual situation, such as online game services, computer client games, web games, Html5 games (H5 games), small programs, mobile client games (APP games), mobile micro-client games (micro), and other forms of game products that exist now or may appear in the future, and the in-game interactive and operational services provided by us to users. We reserve the right to change, discontinue or terminate our services at any time. We reserve the right to change, discontinue or terminate some or all of our products and services at any time.
2. When providing products and services, we may charge some users a certain fee (including, but not limited to, the purchase of virtual goods rights, redemption of in-game value-added services, etc.). In this case, there will be a clear indication on the relevant page, and the user has the right to decide whether to accept it or not. If users do not agree to pay such fees, they can choose not to accept the corresponding products and services.
3. In order to use our gaming products and services, users may need to download and install relevant software. Users may obtain such software directly from our relevant websites or from third parties authorized by us. If the user obtains the game products from a third party that is not authorized by us, it will be deemed that the user has not obtained our authorization, and we cannot guarantee that the software can be used normally and will not be responsible for any damages caused to the user as a result.
4. In order to ensure the safety and functional consistency of the game service, we have the right to update the relevant software, or change or limit the effect of some functions of the relevant software. After the software update, the old version of the software and the corresponding services may not be able to use, the user agrees to download the latest version at any time.
5. We provide products and services to users through server-side equipment accessing the Internet, except for the equipment related to the products and services (such as computers, modems and other devices related to accessing the Internet) and the costs required (such as telephone and Internet access fees paid for accessing the Internet) are borne by the user.
II. Game account
1. Account attribution
(1) The user reads and agrees to this Agreement, and after successfully completing the registration, he/she becomes our registered user and obtains a game account, including but not limited to third parties, such as google login, facebook login. Our account name can not be changed after registration, while the password corresponding to the account can be changed in a timely manner in accordance with the guidelines complaint. However, the user understands and agrees that the game account is the identification and the only credentials that we authorize the user to log in and use the game and related services in accordance with this Agreement, and its ownership belongs to us, and the user only enjoys the right to use the game account in accordance with this Agreement.
(2) The account registered by the user in the game is for the user's personal use only, and it is prohibited to give, borrow, rent, transfer, sell or otherwise license the account to others. Otherwise, any legal consequences and responsibilities arising therefrom shall be borne by the user, and the user shall compensate us for any loss caused by the user's aforementioned behavior. We are not responsible for the aforementioned unauthorized user behavior, and will not accept any complaints arising from disputes over the aforementioned unauthorized user behavior. If we find or have reasonable grounds to believe that the user is not the initial registrant of the account, in order to protect the security of the account, we have the right to immediately suspend or terminate the provision of services to the registered account, and have the right to permanently disable the account, so that all the consequences caused by the user shall be borne by the user.
2. Account information and data
(1) Users shall complete the registration process with their real identities and ensure that the real-name authentication information submitted (including but not limited to identity documents, contact information, etc.) is true, complete and valid. Users shall not register with other people's identity information, shall not fraudulently use, steal or pretend to enjoy the services of this platform in the name of others. Users confirm and agree that the real-name authentication information submitted by them will be the only valid basis for the Platform to confirm the identity of the user and the attribution of the account.
(2) The user understands and agrees that, in order to judge or verify whether the relevant real name registration information provided by the user is true or valid, we have the right to provide the personal identification information provided by the user to a third party for the purpose of organizing, preserving and comparing the processing.
(3) Upon verification that the real-name authentication information submitted by the user is false, inaccurate, incomplete, invalid or inconsistent with the actual situation, or there is the possibility of fraudulent use of other people's identities, misleading the platform, the platform has the right to immediately terminate the service, and in accordance with this Agreement and other relevant provisions to take account restrictions, data erasure, legal recourse and other one or more measures to deal with the matter. All consequences (including but not limited to loss of goodwill of the platform, litigation costs, indemnity, etc.) resulting from the user's breach of contract shall be borne in full by the user, and all consequences resulting therefrom shall be borne by the user himself, and the user shall compensate for any loss caused to us.
(4) Users who find that their accounts or passwords are subject to security risks such as unauthorized access or abnormal login should promptly notify us in accordance with our published processing methods, and we will, after verifying the user's identity and based on the results of the account security assessment and the service agreement agreement, take technical measures including, but not limited to, account login restriction, transaction freeze and other technical measures.
The user hereby expressly recognizes and irrevocably agrees that the user shall bear full legal responsibility for any loss (including but not limited to transaction interruption, loss of funds, damage to goodwill, etc.) suffered by the user or a third party as a result of the account disposal measures triggered at the user's request. However, except for delays in disposal caused by our intent or gross negligence.
(5) The user agrees that all information, data and records related to his/her account with us (including but not limited to personal identification information, log-in records, consumption records, game data, etc.) shall be based on the data recorded by our system. The user agrees to use this data as the basis for determining whether the user violates the relevant provisions of this Agreement (such as game cheating through the use of plug-in programs and other methods).
III. Collection, disclosure, use and protection of information
1. We will collect, disclose, use and protect the registration information described in Article 2 of this Agreement, as well as non-public information stored under our control when users use the Products and Services (collectively, "User Information"), in accordance with this Agreement.
2. With the exception of the six legal circumstances expressly agreed upon below, we solemnly undertake to maintain strict confidentiality and to take the necessary technical and administrative measures to prevent your personal information from being unauthorized disclosure or sharing with third parties, or from being made available to third parties:
(i) Disclosure of user authorizations
With the express written consent (including electronic confirmation) of the user (or his/her legal guardian), we may disclose necessary personal information to specific third parties for legitimate and reasonable purposes.
(ii) Mandatory disclosure by laws and regulations
We will cooperate with disclosure as required by law when the following lawful requests arise:
- Administrative investigations or data retrieval requests from regulatory agencies (including Netcom, Public Security, and Industry and Information Technology);
- Rule compliance requirements established by law by industry self-regulatory organizations;
- Provision of information relating to statutory regulatory duties such as anti-money laundering and tax collection.
(iii) Disclosure of judicial proceedings
In response to criminal/civil proceedings initiated by judicial organs (courts, procuratorates, public security organs, etc.) in accordance with the law, disclosure of the necessary information is required by virtue of the legal instruments in force (investigative orders, judgments, etc.) or by regulating the procedures for mutual legal assistance.
(iv) Intellectual property protection
In order to protect our legitimate rights and interests or those of a third party, including but not limited to the prevention/investigation of copyright infringement, trademark infringement, leakage of trade secrets and other unlawful acts, we may disclose the relevant evidential information under the premise of reasonable confidentiality measures.
(v) Public security needs
In the following emergency situations, in order to prevent/stop significant personal damage, property security risks or public safety hazards, disclosure may be made without the prior consent of the user (the user shall be notified afterwards):
- User accounts are involved in large-scale cyberattacks/distribution of illegal information;
- (c) The existence of an emergency situation that jeopardizes the physical or mental health of the minor;
- (c) Other emergencies that may cause significant social harm.
(vi) Other compliance situations
Information that is specifically agreed upon elsewhere in this Agreement or is required to be disclosed to fulfill a legal obligation (subject to the principle of proportionality and necessary desensitization).
3. In order to provide products and services to users properly, users understand and agree that we have the right to conduct technical analysis and commercial optimization of user information in order to better serve users. We may need to transfer some User Information to our technical service providers, our affiliates or other third parties.
4. We will use commercially reasonable and practicable means to protect the security of users' personal information. We use generally available security technologies and procedures to protect Users' Personal Information from unauthorized access, use or disclosure. We are not responsible for any loss of user accounts or disclosure of users' personal information that is not due to our willful and gross negligence.
5. In order to protect the privacy of users and to regulate the use of their personal information, we have formulated a Privacy Policy, and we ask users to read the contents of this policy in detail.
IV. Basic rights of users
1. Game License
Subject to User's continued full compliance with this Agreement, the Platform's Privacy Policy, and applicable laws and regulations, we grant User a personal, exclusive, limited, non-transferable, non-sub-licensable, non-commercial, revocable license (the "License") to:
(i) Limitation of the scope of the license
Users are permitted to use the game products and services provided by us for personal, non-commercial purposes only, including but not limited to the following authorized acts:
(1) Basic operating privileges
- Receive, download, install, launch, log in, display, run, log out and upgrade game clients;
- Check the game rules description, version update log, user agreement and privacy policy;
- Access, view and manage user profiles (name/nickname, avatar, account binding information, etc.);
- Save a screenshot of the game (for personal use only, prohibited for public distribution);
- Upgrade the compatibility of the game version reasonably according to the performance of the device and the network environment.
(2) Account interaction privileges
- Create/reset/delete game characters and set character names that conform to community rules;
- Create/join/exit game rooms, adjust personalized settings such as game graphics/sound effects;
- Use the social functions provided by the system (including chatting, grouping and social sharing) within the scope of compliance, but it is prohibited:
▶︎ Distributing illegal and illicit content (including links/files that infringe on the rights of third parties);
▶︎ Implementing automated operations (e.g. batch registration, swiping game props, etc.) using loopholes/plug-ins.
(3) In-game spending privileges
- Purchase/consume legally licensed virtual props, game equipment and other digital content at the in-game mall;
- Participate in the legitimate promotional activities officially conducted by the platform (e.g. giveaways to receive, points exchange, etc.);
Note: The ownership of all virtual goods belongs to us, and the user only enjoys the right to use them as agreed in the agreement.
(4) Other authorized acts
- Use other features of the game product that are expressly open and do not violate the agreement (e.g., cloud archive, achievement system).
All other rights not expressly authorized by this Article and other provisions of this Agreement shall remain reserved by us, and the user shall separately obtain our written permission when exercising these rights. Users are not allowed to use the game products and services in a non-personal capacity, nor can they utilize the game products and services provided by us to engage in any profit-oriented activities, including but not limited to acting as an intermediary to collect intermediary fees for the trading of game props, and selling game props for the purpose of profit.
2. Users may use the products and services provided by us in accordance with this Agreement and other rules that we may publish and change from time to time.
3. Users may voluntarily choose to bind to the pages provided by us through their cell phones, so as to get the first access to the game activities, special offers and other contents provided by us.
4. If the User does not agree with the terms of this Agreement, or disagrees with the terms that we subsequently modify or update, or is dissatisfied with the products and services we provide, the User may choose to stop using our products and services at any time. If the user chooses to stop using our products and services, we will no longer have any obligation or responsibility to the user.
V. Code of conduct for users
1. The User agrees to accept and use our products and services by regulating his/her behavior in accordance with the various rules, including this Agreement, that we may issue or change from time to time. Users further agree that in the event of violation of these rules, they shall bear the consequences of the violation and the liability for breach of contract in accordance with the provisions of Article 5, Article 14 and other relevant articles of this Agreement.
2. Users shall strictly abide by national laws and regulations, administrative regulations and Internet industry ethics (including but not limited to Network Security Law, Data Security Law, Personal Information Protection Law, and Measures for the Administration of Internet Information Services) during the use of the platform account and services, and shall bear the full legal responsibility for the content of the information published. Users understand and agree that this platform will fulfill the main responsibility of information content management in accordance with the law, and take necessary measures to dispose of illegal or irregular information of users.
(i) Prohibited types of information
Users shall not publish, disseminate, or store any information content through this platform that contains any of the following circumstances:
(1) Politically illegal content
- Contents involving endangering national security, leaking state secrets, subverting state power and undermining national unity.
(2) Category of public order damage
- Information that undermines the honor and interests of the State, incites ethnic hatred, ethnic discrimination and undermines national unity;
- Content that violates religious policy, promotes cults, feudal superstitions or illegal religious activities.
(3) Social Security Hazard Category
- Information that fabricates or spreads rumors that disrupt the social order and undermine social stability;
- (c) Elements of organizing or abetting criminal activities, or teaching methods of committing crimes.
(4) Violations of human dignity
- Information that insults, defames or intimidates others, discloses the privacy or sensitive personal information of others, or infringes on the civil rights and interests of others, such as the right of honor and the right of portrait;
- Contains content that violates public order and morals, such as sexual innuendo, vulgar pornography, violence and gore.
(5) Intellectual Property Rights Infringement
- Unauthorized use of other people's trademarks, copyrights, patents and other intellectual property content;
- Contains information such as cracking tools, plug-in programs, and other information that infringes on computer software copyrights.
(6) Other platform order categories
- Interfering with the normal operation of the game, including script cheating, malicious score brushing, abusive customer service and other content that undermines the fairness of the game;
- Contains content that affects the platform ecology such as advertising and marketing, spam, and malicious swiping.
(7) Legally prohibited categories
- Any information that violates Article 15 of the Measures for the Administration of Internet Information Services and other laws and regulations that prohibit it.
In addition, if the user's behavior violates this Agreement, local laws and regulations, or social morals, customs and habits, the user should not only be independently responsible for this, but also in accordance with the provisions of paragraph 14 of Article 5 of this Agreement and other relevant provisions of the agreement, the relevant laws and regulations, and bear the consequences of the violation and legal responsibility. And the user should avoid involving us in political and public events or suspected of violating the law as a result of his/her use of the game products and services, otherwise we have the right to immediately suspend or terminate the service to the user, and have the right to require the user to compensate us for all losses.
3. The user's name of our account and the names of characters and gangs in the game shall abide by the principles of legality and health, and comply with the game settings, and shall not be allowed to use names that include but are not limited to those involving race, religion, politics, national leaders, obscenity, vulgarity, defamation, intimidation, fraudulent, offensive, insulting, likely to cause misunderstandings, prohibited drugs, and misleading to minors, and so on.
4. Users shall be responsible for their own words and actions in the game, and in particular shall not:
(1) Disseminate or spread vulgar or indecent information by any means or behavior;
(2) Disseminate or spread false information to other users by any means or behavior posing as a platform or game system;
(3) Causing strife by any means or behavior;
(4) Disseminating or spreading, using self-service, Trojan horse, plug-ins, viruses and such information by any means or behavior;
(5) Disseminating or spreading, by any means or behavior, information about substitute trainers;
(6) Disseminating or conducting offline transactions of game accounts, virtual currencies, and virtual props through any means or behaviors other than the transaction channels provided by us;
(7) Massively spreading the same or similar phrases or meaningless text, or any information that is not related to our platform and its games;
(8) Promoting or encouraging any violent behavior outside the virtual world of the game;
(9) Disclose any game world and real world information about other Users, non-Users or employees of our Platform;
(10) Promoting or publishing illegal information, information that violates social morality, or information that is not conducive to the construction of spiritual civilization, including, but not limited to, pornography, gambling, cults, terrorism and other content;
(11) Other remarks or behaviors that do not comply with laws and regulations, social morality or game rules.
5. Users shall not interfere with or hinder our normal provision of products and services, and in particular shall not:
(1) Attack, invade or overload our web server;
(2) Hack or modify the client program provided by us;
(3) attack, hack into or overload our game servers or game server-side programs;
(4) Unreasonably interfering with or preventing others from using the products and services we provide;
(5) Exploit vulnerabilities and errors (bugs) in programs to disrupt the normal operation of the game or to propagate such vulnerabilities or errors (bugs);
(6) Directly or indirectly using game bugs (including loopholes or irrationalities in game systems, programs, settings, etc.), program vulnerabilities to profit or disrupt the order of the game, or using bugs or vulnerabilities for personal purposes;
(7) Produce, use, publish and disseminate any form of auxiliary tools or programs that impede the fairness of the game (referring to any file or program used to gain an advantage in the game that is not part of our platform or the software of the respective game), including external plug-ins of a cheating nature as well as external plug-ins of a related auxiliary nature, etc. (including, but not limited to, automatic monster fights, automatic leveling, automatic medication, automatic completion of quests, acceleration of the nature of the game, or operations beyond the scope of the game settings). (including but not limited to automatic monsters, automatic leveling, automatic medicine, automatic completion of tasks, accelerated nature or operations beyond the scope of the game settings);
(8) Other modifications to the client program, so that it changes or adds or reduces our pre-set functions, or causes the data sent by the client to the server to be abnormal.
6. Users shall not disturb the order of the game, and in particular shall not:
(1) Stay in special locations or sensitive areas (including but not limited to event registrants, "emigrant messengers", teleporters, teleportation points, etc.) for a long period of time, interfering with other users' gameplay;
(2) Engaging in malicious PK, clearing, extortion, blackmail and other behaviors;
(3) Threatening to conduct or inciting other users or non-users to participate in behaviors that are not normal game content (including but not limited to parades, mobbing, etc.);
(4) Fraudulent behavior inside and outside the game, such as pretending to be someone's friend with a character with a similar nickname, pretending to be an NPC/GM or an official character, and so on.
7. Users may communicate with the game administrator (hereinafter referred to as "GM"), but when communicating with the GM, they may not engage in the following behaviors:
(1) Impersonate the system or the GM;
(2) Deceive or attempt to deceive a GM, including, but not limited to, misleading a GM, refusing to provide information, providing false information, and any attempt to "scam" a GM;
(3) Violating or ignoring the GM's instructions. In the game, in order to ensure the common interests of the majority of users, to maintain the normal order of the game, the GM may prompt the user to perform certain operations or stop performing certain operations, the user shall not ignore or obstruct the work of the work;
(4) Interference with the work of the GM. Interference with the work of the GM, including but not limited to: asking the GM for any game virtual goods (including but not limited to virtual currency, game props, etc.), frequent calls to the GM or send no substantive content of the request, and repeatedly sent to the GM has been answered or solved the problem of the request for help;
(5) Abusing, threatening or malignantly attacking the GM.
8. Users must keep their own accounts and passwords, due to the user's reasons (including but not limited to trading accounts, shared accounts) leading to account and password leakage and the consequences will be borne by the user.
9. Users can only use the products and services provided by us in their real names, users can not use the products and services provided by us to engage in activities for commercial purposes, nor can they use our products and services for sales or other commercial purposes.
10. Users shall not use any of our products and services and any of their contents for commercial gain, including but not limited to acting as an intermediary in the trading of game props to collect intermediary fees, and selling game props for profit, etc., unless they have obtained our written permission.
11. Users shall not utilize the products and services provided by us to engage in the following activities:
(1) Accessing computer information networks or using computer information network resources without permission;
(2) Deleting, modifying or adding to the functions of the computer information network without permission;
(3) Deleting, modifying or adding to the data and applications stored, processed or transmitted in the computer information network without permission;
(4) Intentionally producing or spreading computer viruses and other destructive programs;
(5) Other behaviors that jeopardize the security of computer information networks.
12. The user agrees to use the monitoring data in the game program as the basis for determining whether the user has cheated the game through the use of plug-in programs and other methods.
13. If we find that the user's behavior or data is abnormal, we can observe and record the user's behavior, and use the results of observation and recording as the basis for judging whether the user has violated the User Code of Conduct of this Agreement.
14. If a User commits an act that violates the User Code of Conduct described in this Article, we have the right to impose one or more of the following consequences on the User, depending on the severity of the act, and the User shall bear such adverse consequences:
(1) Warning: A warning is an educational orientation for minor violations of the game's policies, and it is used as a way to properly manage the operation of the game.
(2) Banning: Closing some or all of the offending user's chat channels and forcibly suspending the offending user's character's online conversation capabilities, preventing that character from conversing with other users until this penalty expires or is removed.
(3) Forced Offline: Forcing the offending user to leave the current game, ending the execution of the user's current game program.
(4) Account Suspension: Suspend or permanently terminate the offending user's right to log in to a particular game using their account with us.
(5) Delete Profile: Delete the profile of the offending user's character in a particular game world and prevent the character from appearing in the game world again.
(6) Delete account: permanently terminate the offending user's right to log in to our platform through our account, including but not limited to the user's registration information, character information, leveling items, game currency and all other data in the game database will be permanently blocked.
(7) Recovering game virtual items: Recovering game virtual items, including but not limited to game virtual currency and virtual items, acquired by the offending user due to fraud or other violations.
(8) Modification of names: Mandatory modification of the names of the offending user's forum nicknames, game characters or gangs.
(9) Dissolution of organizations: Dissolution of gangs, guilds and other organizations established by the offending user.
(10) Deduction of values: Deduction of values of the game character, including but not limited to the level of the game character, money, experience and so on.
(11) IP Banning: Temporarily or permanently prohibit the offending user from logging into a server of a game under an abnormal IP.
(12) Assumption of legal responsibility: If the improper behavior of the offending user causes damage to others or us, or is contrary to the provisions of the current law, the offending user shall assume the corresponding civil, administrative and/or criminal liability in accordance with the law, for example, if the user infringes the intellectual property rights of a third party or other rights during the course of playing the game and results in a claim by the owner of the rights, the user shall be held directly liable.
15. If a user commits an act that violates the User Code of Conduct described in this Article, we also have the right to demand that the offending user be held liable to us for the breach of contract, including, but not limited to, restoring the original status quo ante, eliminating the impact, compensating us for the direct and indirect damages or additional costs caused to us, and recovering damages from the offending user by us after we have first assumed the responsibility for the administrative penalties or tortious damages caused by the offending user's act. user to recover damages.
VI. Game management
1. gamemaster
(1) Game Master, or GM, refers to our online staff who maintain and manage the order of the virtual world of the game.
(2) GM will not intervene in the normal order of the game, will not in any way to ask for the user's personal data and passwords, is not responsible for resolving private disputes between users or to answer the game's cheats, tricks and other issues.
(3) Any GM will not ask for our account number and password, security code and other information from the players in the game or forum, so please pay attention to users to identify them, otherwise any loss caused by this will be borne by the users themselves.
(4) Users should respect, understand and cooperate with GM's work in the game, and if they have any opinions, they should complain and report to the customer service center through the special mailbox.
2. Game information transfer. We have the right to arrange to split or merge game servers according to the status of product and service provision. We have the right to transfer the user's character information and character files in the game to other game servers if there is no significant impact on the user's rights and interests in the game.
3. Anti-obsession system and parental monitoring system
(1) The Anti-Addiction System is a system developed and implemented in accordance with the "Standards for the Development of Anti-Addiction Systems for Online Games" and its related requirements to regulate the behavior of users who are under the legal age (or whose age cannot be identified by our platform) in playing continuously for a long period of time, by means of deducting in-game revenues in a progressive manner according to the continuous playing time.
(2) The user knows and agrees that if one of the following circumstances occurs, we have the right to include the user's our account in the anti-obsession system and take appropriate anti-obsession measures:
(a) If the registration identification data submitted by the user indicates that the user is under 18 years of age;
(b) If our system determines that the user is under 18 years of age;
(c) If the real-name identification information submitted by the user is not standardized;
(d) Failure to verify the real name of the user;
(e) Other circumstances that are required by laws and regulations or that we have reasonable grounds to believe need to be included in the anti-obsession system.
(3) If a user has more than one us account and one of the us accounts has been included in the anti-obsession system, all of the user's us accounts will also be included in the anti-obsession system at the same time.
(4) The Parental Guardianship System is a system developed and maintained by us in compliance with laws, regulations and policy requirements, with the aim of strengthening parental guardianship over minors' participation in online games and guiding minors to participate in online games in a healthy and green manner. If a user is under the age of 18, the legal guardian has the right to apply to us for the inclusion of the user in the parental guardianship system according to the means we have announced.
(5) We have the right to take one or more of the following measures in accordance with the relevant national laws, regulations and policies, this Agreement or the reasonable request of the legal guardian for account holders who are included in our Anti-Addiction System and/or Parental Guardianship System:
(a) Provide information related to the user's gameplay (including, but not limited to, the user's log-in information, top-up records, etc.) to the legal guardian, so that the legal guardian can understand the user's gameplay in a timely manner or synchronized;
(b) Limiting the amount of spending on a user's game account;
(c) Taking technical measures to block certain gaming products and services or certain features thereof, or to limit the time users can be online or the length of time they can play;
(d) canceling or deleting the user's account with us and related information such as game data;
(e) Any other reasonable measures requested by the legal guardian that we believe can be taken;
(f) Any other reasonable measures we deem appropriate;
(g) Relevant measures required by laws, regulations or policies.
(6) Under the existing technical conditions, we will make reasonable efforts to develop and maintain the anti-obsession system and the parental monitoring system in accordance with the requirements of the relevant regulatory authorities and provide them to the users in accordance with the status quo. Users are fully aware of and understand that due to the limitations of the existing technical conditions, we do not guarantee that there will be no loopholes in the systems, that the systems will continue to operate normally, or that the results will fully meet the needs of users.
VII. Special tips for minors and their guardians
1. The minor user and his/her guardian understand and confirm that if the user and his/her guardian violate the laws and regulations and the contents of this Agreement, the user and his/her guardian shall bear all the legal liabilities that may be caused as a result of such violations in accordance with the provisions of the law.
2. Special tips for minor users
(1) Minors using our services should be supervised and guided by their guardians, learn to use the Internet correctly within a reasonable range, avoid indulging in virtual cyberspace, and develop good Internet habits;
(2) Young users must abide by the National Youth Internet Civilization Convention: to be good at online learning, not to browse undesirable information; to be honest and friendly exchanges, not to insult or defraud others; to enhance the sense of self-protection, not to arbitrarily date Internet users; to maintain network security, not to disrupt the order of the network; to be physically and psychologically healthy, not to indulge in the virtual time and space;
(3) Be good at online learning and do not browse undesirable information;
(4) Be honest and friendly in communication and do not insult or defraud others;
(5) Enhance your sense of self-protection and do not date Internet users at will;
(6) To maintain network security and not to disrupt the network order;
(7) It is important to be physically and mentally healthy and not to indulge in virtual time and space.
3. Special tips for guardians
(1) If your ward uses our services, you, as the guardian, shall guide and supervise the registration and use behavior of your ward, and if your ward applies for registration of our account, we shall have the right to assume that he/she has obtained your consent;
(2) Your ward may make purchases while using our services. You, as a guardian, should keep your payment device, payment account and payment password, etc. in order to prevent your ward from using purchase and other consumption functions through your account without your consent.
VIII. Funding policy
1. Disclosure of tariff information
We will publicize the following information in a clear and easy-to-understand manner on our official website, app store pages, and in prominent locations within the game:
- Breakdown of charges for each product and service (including unit price, validity period, renewal rules)
- Supported Payment Methods and Corresponding Handling Fee Rates (if any)
- Purchase process and return policy (if applicable)
- Restrictions and timeframes for special promotions
2. Right to adjust tariff policy
We reserve the right to adjust the tariffs in accordance with market conditions, operating costs and legal and regulatory requirements. Before adjustment, we will notify the affected users at least [X] natural days in advance through the following ways:
- Announcement of changes on product website/in-app
- Sending internal mail/email notifications to paid subscribers
- Demonstration of the latest tariffs at the payment session
3. Purchase obligations of users
Users should complete the payment through our designated official channels (including official website, cooperative platforms, etc.) in accordance with the published tariff policy. Products/services obtained through unofficial channels may not be covered. If the transaction fails due to the user's use of an invalid payment method, we are not responsible for reissuing the payment.
4. Refund policy
Unless otherwise mandated by laws and regulations (e.g., the seven-day no-excuses return as stipulated in Article 25 of the Protection of Consumer Rights and Interests Act), we do not provide any form of refund service. Refunds in special cases are subject to all of the following conditions:
- Written request from the user with reasonable grounds
- Technical faults, duplicate chargebacks, and other circumstances not the responsibility of the user, as confirmed by our audit.
- Users are required to return the virtual goods/service benefits they have acquired
- Deduction of payment channel handling charges and liquidated damages (if any)
Special Notes.
- Bonus recharge amount, virtual currency, props, etc. are non-refundable.
- Expired/consumed virtual resources are not included in the refund calculation
- For transactions where the amount of a single recharge exceeds [X] dollars, refunds are subject to an additional [X%] handling fee.
5. Responsibility for security of payment
We are not liable for payment problems caused by
- Users use unauthenticated third-party payment instruments
- Duplicate chargebacks due to network fluctuations during the payment process
- Losses due to theft caused by the disclosure of payment passwords by users
IX. Virtual goods
1. All products and services provided by us (including but not limited to game platforms, online games, community forums, etc., hereinafter referred to as "Platform Services") involve virtual goods (including but not limited to gold coins, silver taels, points, props, equipment, roles, skins, virtual currencies, etc., hereinafter referred to as "Virtual Goods"), and their legal ownership is attributed to us or an authorized third party, and the user only enjoys limited rights of use in accordance with this Agreement and the Platform Rules. Users only enjoy limited right of use in accordance with this Agreement and the rules of the Platform.
2. Except for large-scale server disconnection, we do not need to assume any responsibility to users for the deletion or regression of characters, loss of virtual items or money due to individual reasons such as local network problems, personal operation problems, and so on.
3. Given the digital nature of virtual goods and the risks associated with online transactions, we expressly prohibit all users from engaging in the following behaviors:
4. Direct trading behavior
- Conducting transactions such as buying, selling, exchanging, renting, etc. of virtual goods in any form (including offline meetings, mailings, third-party intermediaries, etc.).
- Receiving or paying for transaction-related property through off-platform channels
5. Facilitation of trading practices
- Trading on behalf of another person's account
- Provide intermediary, guarantee and appraisal services for offline transactions
- Assistance in the transfer and laundering of illegally acquired virtual goods
6. derivative transaction (finance)
- Organize or participate in offline trading activities such as group purchases and auctions of virtual goods
- Implementing bulk trading by exploiting game loopholes/bugs
- Production/dissemination of trading tutorials/tools/platforms
Platform Disclaimer
We are not liable for the conduct and consequences of such offline transactions, including but not limited to:
- No protection for claims/debt relationships arising from offline transactions
- Not to intervene in or deal with related disputes and controversies
- No compensation for any direct/indirect losses arising from the transaction
- Not assisting in the recovery of fraudulent virtual goods or property
7. Users shall not purchase, accept gifts or otherwise acquire virtual tokens, virtual goods, value-added services, etc. in the game through channels other than those provided by us, or else users shall bear any losses arising from the aforesaid behavior, and if any losses are caused to us, users shall be compensated. We are not responsible for the aforementioned user behavior, and we do not accept complaints arising from disputes over the aforementioned user behavior, and we have the right to take one or more of the measures set forth in paragraph 14 of Article 5 of this Agreement (including, but not limited to, recovering the virtual items involved) to deal with the user, and the user shall be responsible for all the consequences arising from such actions.
X. Changes in the manner and content of services and transfer of personal data
1. Statement of continuity of services
We are committed to continue to provide users with quality products and services, but based on factors such as technology iteration, operational adjustments or force majeure, we reserve the following rights:
1.1 Discontinuation of all or part of the products and services;
1.2 Adaptation of the function, content, form or mode of operation of existing services;
1.3 Upgrading, remodeling, migration or termination of services.
2. Service update rules
In order to continuously optimize the user experience and enrich the service content, we may from time to time update and adjust the game and related network services, including but not limited to:
2.1 Addition, deletion or modification of functional modules;
2.2 Optimization of user interface (UI) and operation flow;
2.3 Adjustments to the rules of the game and the mechanics of play;
2.4 Revisions to Terms of Service and Policies.
All updates are subject to platform announcements (including in-game notifications, official website announcements, etc.), and users who continue to use the service are deemed to have agreed to the relevant changes.
3. Obligation to notify changes in services
If we decide to discontinue a service or materially change the manner/content of the service, we will fulfill the following obligations:
3.1 Notify the affected users by notable means (including but not limited to on-site letters, emails, pop-up announcements, etc.) [X] natural days in advance;
3.2 Clearly state the specific content of the change, the effective time, alternative programs and measures to safeguard the rights and interests of users;
3.3 Provide a reasonable transition period (not less than [X] natural days) for affected users to properly deal with remaining issues such as virtual items and unfinished business.
4. Transfer and disposal of personal data
4.1 In the event of termination or material change of the Services, we reserve the right to choose one of the following methods of processing, depending on the actual situation:
▸ Transferring the user's personal data (including account information, virtual asset records and other necessary data) to the successor service provider;
▸ Anonymize/de-identify user data for archiving;
▸ Permanent deletion of user information (except as otherwise provided by laws and regulations).
4.2 The transfer of information is subject to the following conditions:
- Successor parties are required to obtain the express consent of the user (through a separate pop-up confirmation, etc.);
- Clearly inform the user of the identity and contact details of the recipient of the data;
- Ensure that the transfer process complies with regulatory requirements such as Article 22 of the Personal Information Protection Act.
4.3 The user specifically acknowledges:
We do not make any warranty as to the feasibility of data transfer, the quality of the succession service or user satisfaction, including but not limited to:
▶︎ does not guarantee that it will be able to find a suitable service provider;
▶︎ does not guarantee that the new service will be a full continuation of existing functionality;
▶︎ is not responsible for any direct/indirect losses caused by the change of services.
5. Reservation of user rights
Even in the event of a change in service or transfer of data, the user still enjoys the following rights:
5.1 Legal responsibility for violations of this Agreement;
5.2 Request deletion of personal information as required by law;
5.3 The right to dispose of unexpired virtual assets in the account (subject to the announcement at that time).
XI. Interruption or termination of services
1. If any of the following circumstances occur, we have the right to interrupt or terminate the provision of game services and other network services under this Agreement to the user at any time, and we shall not be liable for any inconvenience or loss arising therefrom:
(1) The personal information provided by the user is not true;
(2) The user violates the user's code of conduct set forth in this Agreement.
2. We have the right to cancel a User-created character and delete all game records for that character under the following circumstances:
(1) The User has registered a game character that does not meet certain game requirements and has not logged in to the game through that character for [15] consecutive days without making a recharge or having zero game time in the game partition associated with that character;
(2) The user deletes the character on his/her own and does not restore it within a certain period of time from the date of deletion;
(3) The user has not used the account (including using the account to log in to the game, log in to the website or recharge) within the first month of registering the account or within a consecutive period of six months.
3. Please refer to the specific provisions of the individual products and services or the specific provisions on the official websites of the relevant products and services for the specific conditions for the cancellation of roles for the different products and services we offer.
4. In order to ensure the normal operation of the game and the game platform website and server, we need to regularly or irregularly on the game and the game platform website and server downtime maintenance, or emergency downtime maintenance for unexpected events. Users will understand and agree to any interruption or suspension of normal service due to the above circumstances, and we will be obliged to do our best to avoid any interruption of service and limit the time of interruption to the shortest possible period of time.
5. In the event of any of the following circumstances, we have the right to terminate or interrupt all or part of the services provided by the game server without prior notice, and we shall not be liable to the user or any third party for any inconvenience or loss arising therefrom:
(1) Regular inspection or construction, updating hardware and software, etc;
(2) The server suffers damage and cannot operate normally;
(3) Sudden failure of hardware and software equipment and electronic communication equipment;
(4) Network provider line or other failure;
(5) In case of emergency, in accordance with the provisions of the law or for the personal safety of users and third parties;
(6) Third-party causes or other force majeure circumstances.
6. Regardless of the termination of the products and services for any reason, the user shall take appropriate measures to dispose of the game and the virtual items on the game platform by himself. Users shall not hold us liable for any form of compensation or reimbursement other than the virtual currency of the game that has been purchased but not yet used by the user as a result of the termination of the service, including but not limited to compensation claimed due to the fact that the user is no longer able to continue to use the game account, the virtual items in the game and so on.
xii. limited warranty and disclaimer
1. With respect to our products and services, we make only the limited warranty set forth herein, which is in lieu of any other express or implied warranties, if any, contained in any documentation, packaging, or other materials.
2. We provide the relevant product, software or program and any support services on an "as is, with all faults" basis and only as warranted:
(1) We provide products and services that substantially conform to our officially published requirements;
(2) The relevant products and services provided by us are generally in line with our officially published service commitments;
(3) We will only endeavor to resolve any problems we encounter in the provision of our products and services to the extent commercially permissible and reasonable.
3. to the fullest extent permitted by applicable law, we expressly disclaim all other warranties of any kind, whether express or implied, including, but not limited to, any implied warranties and liabilities of merchantability, fitness for a particular purpose, reliability, accuracy, completeness, freedom from viruses and freedom from errors.
4. to the fullest extent permitted by applicable law, we do not warrant that the products and services we provide will meet the user's requirements, that the products and services will be uninterrupted, or that they will be timely, secure, or uninterrupted, or that they will be error-free or that the information will be transmitted accurately, timely, or without interruption.
5. The User understands and agrees that the trust and use of any information and materials obtained through our products and services is entirely up to the User, and that the User bears the risk of damage to the system, loss of data, and any other risks associated with such trust and use. We do not guarantee any of the products and services mentioned in the products and services shopping services, transaction process, recruitment information, in particular, the information sent by third parties.
6. In the event of system failure, Security Vulnerability, bugs, program errors, etc., we reserve the right to restore the data of the game to a certain date in order to maintain the balance of the game. Users may not claim compensation or damages for this.
7. To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, accidental, special or consequential damages (including, without limitation, personal injury, privacy breaches, damages for failure to fulfill any duty of care including good faith or reasonable diligence, negligence and damages for any other pecuniary or other loss) arising out of the use of our products and services by the user that may arise from: the user or another person's failure to fulfill any duty of care including good faith or reasonable diligence, the user's failure to fulfill any duty of care or any other pecuniary or other loss. These damages may result from improper use of the products and services by the user or others, purchasing goods or similar services online, conducting transactions online, unlawful use of the services, or changes in the information transmitted by the user.
8. We shall not be liable for any interruption of the service, loss of data or short messages sent by the user, loss of content, garbled codes, errors, or any other reason not within our technical capacity, caused by the failure of the fixed and mobile communication networks of the basic telecommunication carriers in and out of the country, all kinds of technical defects, limitations of coverage, force majeure, computer viruses, hacking, location of the user, user's shutdown, factors of the cooperating parties, intentional or negligent acts of others or other reasons not within our technical capacity, or any other reason not within our technical capacity. We are not responsible for any loss of content, garbled code, wrong reception, inability to receive, delayed reception, etc.
9. Users are solely responsible for any consequences resulting from their personal mistakes, errors or improper operation, and we will not provide any compensation or indemnification.
xiii. intellectual property and information ownership
1. The copyrights, patents, trademarks and other intellectual property rights of the game software (including games with and without client software), other software, information, works and materials provided by us through our products and services are owned by us or their corresponding right holders, and are protected by the laws and regulations of the People's Republic of China and relevant international treaties. Unless legally authorized by us in writing in advance, no one shall be allowed to use, copy, transmit, forge, imitate, modify, adapt, translate, compile, publish, reverse engineer such as decompiling or disassembling in any form without authorization, otherwise we have the right to terminate immediately the provision of the products and services to the user, and to pursue its responsibility for intellectual property infringement in accordance with the law, and to require the user to compensate us for all the losses.
2. Any data and information generated by the user in the process of using the products and services and stored in our servers (including but not limited to account data and information, character data and information, level item data and information, etc., except for the user's name, identity card number, telephone number and other personally identifiable data and information) belongs to a part of the game or the game platform, which we own and manage, and the user has the right to modify, transfer and dispose of the data and information belonging to their account through the channels designated by us under the premise of complying with the rules of the game. Under the premise of complying with the rules of the game, the user has the right to modify, transfer and dispose of the data and information belonging to his/her own account through the channels designated by us.
3. In order to ensure accuracy and avoid disputes, the user agrees to use the data stored on our servers as the standard of judgment for the data and information related to the technical aspects of this agreement. We guarantee the authenticity of this data.
XIV. Compensation for damages
In the event that the User violates this Agreement or applicable laws and regulations, which results in our parent company, subsidiaries, other affiliates, subsidiaries and their personnel, employees, agents and all other relevant performance support personnel suffering damages or incurring any derivative costs (including, but not limited to, the payment of all legal costs of the above legal entities required to carry out all the defense or claim lawsuits and the relevant settlement of the User's breach of contract or violation of law), the User shall be liable for reimbursement of the relevant costs and payment of the damages. (including, but not limited to, the payment of all legal costs of defense or claim lawsuits and related settlements to be conducted by the above legal subjects in connection with the User's breach or violation of law), the User shall be responsible for the reimbursement of the relevant costs and payment of damages.
XV. Termination of the Agreement
Users shall comply with the provisions of this Agreement and relevant laws and regulations. We have the right to determine whether the User has violated this Agreement. If we determine that the User has violated this Agreement or any laws and regulations, we have the right to immediately suspend or terminate the User's account and delete all relevant information, files and any records in the User's account, as well as restrict, stop or cancel the User's eligibility to use the Website without prior notice to the User.
XVI. Right of revision and interpretation
In order to provide users with timely and better products and services, we reserve the right to modify, add or delete the terms of this Agreement at any time, based on the consideration of our own, the users and the changing market conditions. We will notify users of modifications, additions or deletions to this Agreement by means of announcements on our official website or in-game announcements. If you do not agree with the modifications, additions or deletions, you may immediately stop using the services provided by us. If the user continues to use the services provided by us, it is deemed that the user agrees to and accepts the modified, added or deleted contents of this Agreement, and shall not claim any compensation or indemnity as a result.
XVII. Advertising and external links
1. Commercial advertisements of others or advertisements of other event promotions appearing in our products and services are provided by and are the responsibility of the advertisers or providers of goods/services. The transaction of such services or goods purchased by users through us or websites linked to us exists only between users and the providers of such goods or services, and has nothing to do with us, and we do not assume any legal responsibility for the transaction arising between users and the providers of such goods or services.
2. Users may link to third party sites in the course of using our products and services. Please note that third party sites are not under our control, and we are not responsible for the content of any third party site, any link contained in a third party site, any changes or updates to a third party site, nor does it imply endorsement of the third party site, so if the user clicks on or uses the above site, please be sure to check and comply with the relevant provisions of the third party site. 3.
3. The User understands and agrees that we may send the User information about our products and services or other relevant commercial information by e-mail, SMS or other means.
XVIII. Other engagements
1. The conclusion, validity, interpretation, fulfillment and dispute settlement of this Agreement shall be governed by the laws of China. If any content of this Agreement contradicts the law, the provisions of the law shall prevail.
2. The invalidity of any provision of this Agreement, in part or in whole, shall not affect the validity of the other provisions.
3. Disputes and disputes arising from this Agreement shall be resolved through friendly negotiations between the User and us. If the negotiation fails, either party shall have the right to file a lawsuit to the people's court with jurisdiction in the place where this Agreement is signed.
4. This Agreement is entered into and effective in the City of Guangzhou on the date the User completes the registration of our account.
5. If you have any questions or complaints about this Agreement or related matters, please contact through Customer Service.